Returns & Exchange Policy – Janapk.com

At Janapk.com, customer satisfaction is our top priority. If you are not fully happy with your purchase, you can return or exchange it under the following conditions:

✅ Eligibility for Return/Exchange

  • Items must be unused, unworn, and in original condition.

  • Tags and packaging should be intact.

  • Return/Exchange request must be made within 7 days of delivery.

  • Sale or discounted items are not eligible for return.

🔄 Exchange Policy

  • You can exchange your item for a different size or color (subject to availability).

  • If the desired size/color is not available, store credit will be issued.

💵 Refund Policy

  • Refunds will only be given in cases of defective, damaged, or wrong product received.

  • Refunds are processed within 7–10 business days after approval.

🚚 Return Process

  1. Contact our support team at support@janapk.com with your order details.

  2. Our team will guide you through the return process.

  3. Ship the product back to our return address.

  4. Once received and inspected, your refund/exchange will be processed.

📌 Note: Shipping charges for returns/exchanges are the responsibility of the customer unless the product was faulty/damaged.